At silasouq, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [yourdomain.com], make a purchase, or interact with our services.
1. Information We Collect
We may collect the following information:
- Personal Information: Name, email, phone number, billing/shipping address.
- Payment Information: Credit/debit card details or other payment method information (processed securely through third-party payment gateways).
- Technical Data: IP address, browser type, device information, cookies, and usage data.
- Order & Account Data: Purchase history, saved preferences, and account details.
2. How We Use Your Information
We use the information collected to:
- Process and deliver your orders.
- Communicate with you regarding your purchases, support, or promotions.
- Improve our website, products, and customer experience.
- Prevent fraud, unauthorized transactions, and enhance security.
- Comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell or rent your personal data. However, we may share information with:
- Payment Processors (e.g., PayPal, Stripe, Mada, Visa, MasterCard).
- Shipping Partners (e.g., DHL, Aramex, SPL, SMSA).
- Service Providers for analytics, email marketing, or website hosting.
- Legal Authorities when required by law.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences.
- Analyze site traffic and improve performance.
- Provide personalized recommendations and ads.
You can manage cookie settings in your browser.
5. Data Security
We use industry-standard encryption and security practices to protect your data. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Opt-out of marketing communications.
- Request data portability.
- Withdraw consent for data processing.
To exercise these rights, contact us at silasouq@gmail.com
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the new “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 solasouq@gmail.com