At [silasouq], we aim to make your shopping experience smooth and reliable. Please review our order terms below:
1. Placing an Order
- Orders can be placed directly through our website silasouq.com
- By placing an order, you confirm that the information provided (name, address, contact details, and payment method) is accurate and complete.
- Once your order is submitted, you will receive an order confirmation email with the details.
2. Order Processing
- Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
- Custom or pre-order items may require additional processing time.
- If there is a delay or issue with your order, our team will notify you promptly.
3. Order Cancellations
- Orders can be cancelled within 12 hours of placement by contacting us at silasouq@gmail.com
- Once the order has been processed/shipped, cancellations are no longer possible.
4. Order Modifications
- Requests to change shipping address, product size, or details must be made before the order is processed.
- After shipping, modifications cannot be applied.
5. Out-of-Stock / Unavailable Items
- If an item becomes unavailable after you place an order, we will:
- Offer a replacement product, or
- Issue a full refund to your original payment method.
6. Minimum & Maximum Orders
- No minimum order value is required unless specified in promotions.
- Bulk orders may require special approval or processing times.
7. Fraud Prevention
- All orders are subject to verification.
- Suspicious or fraudulent orders may be cancelled, and payment will not be processed.
8. Contact for Orders
For order-related inquiries, please contact:
📧 silasouq@gmail.com