1. How can I place an order?
You can place an order directly through our website silasouq.com. Choose your favorite jewelry, add it to your cart, and complete checkout.
2. What payment methods do you accept?
We accept:
- Mada (Saudi Debit Cards)
- Visa / MasterCard
- STC Pay
- Buy Now, Pay Later (Tabby & Tamara)
3. Do you deliver across Saudi Arabia?
Yes ✅ We deliver to all cities in Saudi Arabia including Riyadh, Jeddah, Dammam, Makkah, Madinah, and more.
4. How long does delivery take?
- Standard delivery: 2–5 business days (depending on your city).
- Remote areas may take slightly longer.
5. How much is shipping inside Saudi Arabia?
- Free shipping on orders above [X SAR].
- For smaller orders, a flat shipping fee will be applied (shown at checkout).
6. Can I return or exchange my order?
Yes ✅ We have a 30-day return policy for most items.
- Items must be unused, in original packaging, and with proof of purchase.
- 📌 Non-returnable items: Earrings (for hygiene reasons) and custom-made jewelry.
7. How do I track my order?
Once your order is shipped, we’ll send you a tracking number via SMS or email so you can follow your delivery.
8. Which courier companies do you use?
We ship with trusted Saudi couriers such as SMSA, SPL, and Aramex to ensure safe and timely delivery.
9. Do you offer Cash on Delivery (COD)?
Yes 💵 We provide Cash on Delivery service across Saudi Arabia for your convenience.
10. How can I contact customer support?
📧 Email: silasou@gmail.com
Working hours: Sat – Thu, 9:00 AM – 10:00 PM