At silasouq, we want you to love your purchase. If for any reason you are not satisfied, our Refund & Return Policy ensures a simple and hassle-free process.
1. Eligibility for Returns
- Items can be returned within 30 days of delivery.
- Returned items must be:
- Unused, unworn, and in original condition.
- In the original packaging (including tags, box, pouch, or certificate if applicable).
- Accompanied by proof of purchase (receipt, order number, or invoice).
- Certain products are non-returnable for hygiene and safety reasons (e.g., earrings, personalized/custom jewelry).
2. Refund Process
- Once we receive and inspect your return, we will notify you by email.
- If approved, a refund will be processed to your original payment method (Visa, MasterCard, Mada, PayPal, STC Pay, Tabby, Tamara, etc.).
- Refunds typically take 7–14 business days, depending on your bank/payment provider.
3. Exchanges
- We allow exchanges for different sizes, colors, or styles (if available).
- Exchanges are subject to stock availability.
4. Non-Refundable Situations
Refunds or returns will not be accepted if:
- The item is damaged due to misuse, accident, or neglect.
- The return request is made after the 30-day period.
- The product is a custom-made/personalized order.
5. Shipping Costs
- Return shipping costs are the customer’s responsibility unless the item is defective or the wrong item was delivered.
- If approved for a refund, original shipping charges (if any) are non-refundable.
6. Damaged or Wrong Items
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos.
- We will arrange a replacement or full refund at no extra cost to you.
7. How to Request a Return
To start a return or exchange:
- Email us at silasouq@gmail.com with your order number and reason for return.
- Our team will provide you with the return instructions and shipping address.
- Pack the item securely and send it back to us.
8. Contact Us
For any questions regarding our Refund & Return Policy, contact us at:
📧 silasouq@gmail.com