Welcome to silasouq (“we,” “our,” “us”). By accessing or using our website silasouq.com, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our services.
1. Use of Our Website
- You must be at least 18 years old or using our website under the supervision of a parent/guardian.
- You agree not to use our website for any unlawful or fraudulent purposes.
- We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
2. Products & Services
- We make every effort to display product details, images, and prices accurately. However, errors may occur, and we do not guarantee that all information is free of mistakes.
- Prices are subject to change without prior notice.
- Availability of products is not guaranteed, and we may cancel an order if an item is out of stock.
3. Orders & Payments
- By placing an order, you agree to provide accurate and complete information.
- Payments must be made through our secure payment gateways (e.g., Visa, MasterCard, Mada, PayPal, STC Pay, Tabby, Tamara, etc.).
- We reserve the right to cancel any order if payment is not authorized or if fraudulent activity is suspected.
4. Shipping & Delivery
- Orders are shipped via trusted courier services (e.g., DHL, Aramex, SPL, SMSA).
- Delivery times may vary based on location, courier policies, and customs regulations.
- We are not responsible for delays caused by shipping providers or unforeseen circumstances.
5. Returns & Refunds
- Customers may return items within 30 days of delivery if eligible under our Return Policy.
- Returned items must be unused, in original packaging, and accompanied by proof of purchase.
- Refunds will be processed through the original payment method within a reasonable time.
- Certain items (e.g., customized or hygiene-sensitive products) may not be eligible for returns.
6. Intellectual Property
- All content on our website (logos, images, text, designs, trademarks) is the property of silasouq ,and protected by copyright laws.
- You may not reproduce, distribute, or exploit our content without written permission.
7. Limitation of Liability
- We are not responsible for any indirect, incidental, or consequential damages arising from your use of our website or products.
- Our liability shall not exceed the amount you paid for the product(s).
8. Third-Party Links
- Our website may contain links to third-party sites. We are not responsible for their content, services, or privacy practices.
9. Governing Law
- These Terms & Conditions are governed by the laws of [Country/Region – e.g., Kingdom of Saudi Arabia].
- Any disputes shall be resolved exclusively in the courts of [City/Country].
10. Changes to Terms
We may update these Terms & Conditions from time to time. Changes will be posted on this page with the new “Last Updated” date.
11. Contact Us
For questions about these Terms & Conditions, contact us at:
📧 silasouq@gmail.com